tmb october 2013Here is the cover of the enRoute magazine issued October 2013. 



tmb tca nor th starFly TCA in the MIGHTY "North Star"

Fly TCA to Canada Fly TCA to Europe
tmb tca fly canada  tmb tca europe

tmb 550 horizons classic
From the "Horizons" magazine.

Issue dated April 1994.

Res III up and running on April 1, 1994.

It took more than two years to develop and the equivalent of about 120,000 days of work, but Air Canada's new reservations system is finally up and running.

"RESIII was the biggest single technical change in the airline's history. Fingers were crossed and emotions were at an all-time high when we began the cutover," says Lamar Durrett, Executive Vice President. Technical Operations & Corporate Services.

"Close to 400 people were involved in the RESIII project at its peak, and the attrition rate was practically zero," he says. "That's something we're very proud of, it shows how committed people were to making RESIII work."

The first official RESIII flight took off from St. John's, thanks to Customer Sales and Service Agents.

In this photo (from left to right): L. SeawardP. HollettB. Norman, W. Brake, P. Mackay, S. MacDonald, Acting Customer Service Supervisor; B. CockJ. Davis, D. Neal, D. Hall, RESlll Facilitator; C. Callanan, N. Ford, R. Butt, J. Brien, M. Earle, D. Mercer, Customer Sales Manager. 

tmb 550 res iii takes off

A luncheon was held in honour of New York Personnel Services Coordinator Valerie Ravenhill who retired after more than 28 years of service.

In attendance were (standing, left to right): Grace Vaccaro, Secretary Boston; Nancy Trentadue, Senior Secretary; Cleo Gayle, Payroll Assistant; Mary Gelinas, retired; Janis Blake, Sales Assistant; Eileen Walsh, Sales Representative and Ellison Vecchione, retired.

Seated are: Valerie Ravenhill, Jean Rivera, Secretary Tampa; Secretaries Mary Wynne and Pat ScheriffMaddy Zaino, Payroll Administration Coordinator.

tmb 550 new york staff

Hollis Harris, Chairman, President and Chief Executive Officer visited employees in Paris and Frankfurt during 1994.

Here we have the Paris staff, Hollis Harris (far right) met with members of the Paris team (from left to right):  Daniel Brégére, Cargo Terminal Manager; Gilles Charlu, Commissary & Catering Manager - France; Jacques Masson, Area Airports Manager France; Jean-Pierre Oiry, Senior Station Coordinator; Noél Beckwith, Passenger Terminal Manager and Claude Morin, General Sales Manager - France.

tmb 550 paris staff

At Frankfurt, these staff members - 

Ingo Hirt, Passenger Terminal Manager, Frankfurt; was recognized for his 35 years of service.

From left to right: Hans Schutt, Area Manager, Customer Service - Central & Eastern Europe; Ingo Hirt, Hollis Harris, Leo Sachs, Flight Service Director - Toronto; Hedi Wohlfahrt, Senior Passenger Agent and Hans Sittler, Manager, Service - Central & Eastern Europe.

tmb 550 frankfurt staff

Issue dated May 1994.

RESIII certainly had an impact on employees. One Airport Agent gave us her view on the new internal computer reservation and departure control system as she waxed poetic.


I think that I shall never be
quite the same after learning RESIII.
There're dots and dashes and oblique’s and stars
and weird things called lozes — whatever they are.

There's an APFAX and a GENFAX and Edits to do.
And is it R* or T-Rotty to send a message to you?
There's a Rebate Passengers and Duty Staff travel
and regular stand-bys with their own priorities to unravel.

Infants in exits will need their seats re-arranged.
And God help us all if there's an aircraft change.
Make sure the monitors set right before you mass onload.
Was this passenger No-Rec'd instead of Go-showed?

I don't believe it. I understood all the things I just said!
Is it finally sinking into this pretty blonde head?
I know about UR's, UCS and UA's.
I think I've figured out the role each one plays.

I can't believe it. I'm ready. Get me a DCS.
and if you don't mind just "I" this poetic mess.

Candace Jamieson
Customer Sales & Service, Ottawa

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