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Found in 'Horizons' magazine

Issue dated April 2016.
(Used with permission)

tmb sally crowthersOn Tuesday, March 8, 2016 flight AC1234 departed for Fort Myers from Toronto.

It's unlikely that anyone noticed anything unusual but there was one small detail that made it a very special flight. In celebration of this year's International Women's Day and this year's theme 'Pledge For Parity', Air Canada Flight 1234 was operated by all-female crews in the flight deck, in the cabin and on the ground! 

Sally Crowthers (pictured) a Station Attendant was on duty that day.


Captain Denise Walters was in command together with
First Officer June Hughes.

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SELL MORE GET MORE.

Shifting gears from responding to customer requests to actively selling products requires a significant shift in thinking and a little incentive goes a long way. To help foster the entrepreneurial spirit in Call Centres, the 'SELL MORE GET MORE' program was launched.

The program began on January 1, 2016 and includes short and long-term contests designed to energize, engage and motivate Call Centres employees to go after every selling opportunity that arises. An evolution from the short-term program Sell More Waive Less, 'SELL MORE GET MORE' is aligning the goals of each employee with the sales goals of the organization.

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Horizons 1990s
Issue dated August 1999.

Above and Beyond - LHR Cargo to the rescue!

On May 3, 1999, a national Bank Holiday in England, faced a daunting challenge. A consignment of rotor blades for a grounded search and rescue helicopter in St. John's, Newfoundland, was urgently needed.

Flown in from Norway, the exceptionally long blades were transferred to AC861. This was no easy task. First, they had to be unpacked, then carefully fitted into the aircraft's cargo hold where they were repackaged. The whole operation took a mere 22 hours from Norway to Newfoundland. Hats off to Lisa MacRobert and Laura Calmonson, Customer Sales and Service Agents, Cargo Yield and Capacity Control; John Oakley, Warehouse Shift Lead and the warehouse team for an outstanding performance above and beyond everyone's expectations. 

In this photo below - The team with the mostest.

Front row, left to right: Warehousemen Tony Maunders, Stephen Martin and Andy Olrod, and Lisa MacRobert, Customer Sales & Service Agent.

Back row, left to right: Warehousemen Spenser Gadsolen and John Oakley.

Not shown: Warehousemen Chris Gomez, Nigel Carroll, and Customer Sales and Service Agent Laura Calmonson.

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Air Canada's very own 'sky' Walker hangs up her wings.

valerie walkerAfter 46 years of dedicated service, Valerie Walker, In-Charge Flight Attendant, Montreal, has retired. An entire generation of Air Canada customers has enjoyed Valerie's personal service.

Valerie joined Air Canada in London, England, July, 1953, before she took to the skies as a flight attendant in 1960. Her last flight out of Montreal was on May 29, 1999 AC864 to London, England. Valerie, you'll be missed!

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